Refund policy
Our Holmfirth Bakery goods, great as they are, are perishable products and unfortunately we can’t offer you a refund unless there has been a mistake on our behalf, the products do not conform with what we stated in our product descriptions or there has been a delivery issue.
Please contact us if you run into any problems and we will do our best to resolve the problem asap.
We allow 24 hours from delivery to start a return.
To start a return, you can contact us at hello@holmfirthbakery.com
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Despite our best attempts to get your cookies delivered to you in the best condition, sometimes our delivery partners let us down and your products may arrive slightly damaged (we're sorry!) If they do arrive damaged or defective at all, we want to put this right for you, so please email us at
hello@holmfirthbakery.com
Please include your name, order number, product name and images of the damage. The more information we have, the sooner we can get this resolved for you.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 5 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at hello@holmfirthbakery.com