Shipping policy
UK DELIVERY & SHIPPING INFORMATION
We work with trusted third-party couriers to deliver your order safely and as quickly as possible. Delivery timeframes are based on their published guidance and may vary due to factors outside of our control (e.g. delays in transit, weather, or access issues).
If something goes wrong, email us at hello@holmfirthbakery.com and we will do our best to help.
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DELIVERY & COLLECTION OPTIONS
National Courier Delivery (Mainland UK & Northern Ireland)
Dispatched Monday to Friday only
No dispatch on Saturdays or Sundays for Online Orders
Orders placed before 2pm (Mon–Fri) — dispatched the same day
Orders placed after 2pm or on weekends — dispatched the next working day
We currently do not deliver to: Scottish Highlands & Islands, Isle of Man, Isle of Wight, Channel Islands, or Isles of Scilly
Local Delivery (Holmfirth & Surrounding Areas)
Available 7 days a week
Typical delivery window: 6pm–9pm
Please allow up to 2 hours for preparation time
Delivery slot will be confirmed by email or text
Local Collection (Holmfirth)
Available 7 days a week
Please allow up to 2 hours for order preparation
Collection is available once you receive your “Ready to Collect” email
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DELIVERY FEES
£0 – £3.99, depending on basket value and ongoing promotions
For catering or event bookings, email hello@holmfirthbakery.com
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ORDER CONFIRMATION & AMENDMENTS
Once your order is confirmed, it cannot be amended (including products, address or delivery details).
Please double check your delivery address before completing checkout, as incorrect details may result in delays or failed delivery.
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TRACKING & DELIVERY
Once dispatched via courier, you will receive tracking information with an estimated delivery window. Local delivery or collection times will be confirmed directly by email or text.
If no one is available to receive a courier delivery:
A re-attempt is usually made on the next working day, or
It may be delivered to a safe place if selected by you
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IF YOUR ORDER HAS NOT ARRIVED
This may be due to:
Incorrect or incomplete delivery address
Courier delays (e.g. weather, vehicle issues, access restrictions)
No recipient available to receive the parcel
If your order has not arrived after the expected delivery window, please contact hello@holmfirthbakery.com and we will investigate.
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IMPORTANT SHIPPING TERMS
Once your order has been:
Delivered directly to you, or
Left in a safe place or with a neighbour at your request or instruction (including via courier tracking links or delivery notes)
Responsibility for the parcel transfers to you or the recipient at that point.
If anything appears incorrect upon delivery, please contact us and we will do our best to assist.